![]() ![]() Hospitality involves taking care and making an attempt to understand others. People don’t like the robots not calling them by name and interacting with them socially like people do. Let's be clear: Some people don’t like being served by machines and would not come to that hotel, as they want personal services provided by real humans. Hotel Robots are not suitable for the "Hospitality" concept Some even believe they kill the whole meaning of the word “hospitality” since they are not real, warm-blooded and caring human staff. There are likewise several drawbacks to putting robots in hotels. What are the Disadvantages of Hotel Robots? Human employee replacement by robots can reduce expenditures by 75% while increasing cost effectiveness. If, for example, you invest in a robot for carrying luggages, this single robot could substitute the three people needed to cover 24H welcome service. ![]() Since they don’t have to pay salaries, healthcare, etc., robots make variable costs much cheaper for hotels. With robots handling this kind of tasks, t he staff can concentrate on other things like providing personalized high value services (welcome customers, respond to complaints, and take care of other critical customer service requirements), or things in the background like doing all the paperwork that goes along with running a hotel, etc. With robots, hotels reduce their dependency on staff members doing "low value" tasks like bringing room service trays to doors, carrying luggage, answering simple request like asking for more towels, etc. Robots free up staff members to perform other guest-related tasks They just go about their jobs and never complain. If they do not break down, they are always there to make their job. In fact, this topic is very sensitive in the healthcare business where more and more hospital robots are being used for low value tasks like delivering clean linen or medicine to rooms.Ī robot can work 24 hours a day with no need for rest, food, water, etc. Robots does not transmit virus and can be frequently disinfected so the more robots you have the less probability to get acquired infections. The last two years have raised the contagion topic and we all now know that humans are an excellent diffusion mean for illnesses, specially in public places like hotels where there’s continuous comings and goings. Unluckily, every time I shake a hand or speak close someone I wonder if I’ve been exposed to covid or some other virus.Įven worse, imagine the cleaning room staff coughing while making your bed. On the other hand, as explained below in the cons section, probably a humaniod robot with limited programming features could not be the first thing you wish to find when you arrive to a hotel. (I do not remember my reservation code, the boarding card is not printed properly, how do I add some luggage to the reservation.). If fact, they are fast and they work, but it is always necessary a person to help in case of issues. It happens the same with the plain check-in counters. You merely go to the check-in area, and a friendly robot greets you and helps you get settled. Robots reduce check-in/check-out line waiting times while robots operate faster than humans Many places such as hotels and cruise lines are now using robots to check in guests. Here is a list of some of the benefits of robots in hotels: Hotel Robots can make make check-in smoother What are the main Advantages of Hotel Robots? □□♂️ My opinion? Even though I can see the potential of hotel robots, I'm not sure they're a wise choice. Obviously, being a robotics enthusiast, I have been intrigued by the subject and have researched the various benefits and drawbacks that robotics may provide the hospitality industry. You know, sometimes, when you're on a long trip, you want (or need) the "human" touch, and you appreciate knowing that someone is taking care of your requirements as a traveler who is far from home. however I have also noticed its coldness. It has been wonderful, I'm a robotics nerd. I've been hosted in the BW Hotel in Bulgaria where I have met “Roomy”, a room service autonomous mobile robot that delivers food, beverages, and other stuff right to rooms. In this article I will discuss the pros and cons of installing robots into hotels. Today we are living in a world where things like the Internet and Artificial Intelligence has brought multiple changes both good and bad into all areas of our lives, to include hotels. ![]()
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